Introduction
This Refund & Delivery Policy outlines the terms and conditions regarding delivery timelines, digital product nature, and refund eligibility for Global Title Check property title verification services.
Digital Product Delivery
All property title verification reports are digital products delivered electronically via email. By purchasing our services, you acknowledge and agree that:
- Reports are delivered in PDF format to the email address provided at checkout
- No physical documents are shipped or mailed
- Delivery is automated and initiated immediately upon successful payment processing
- You must provide a valid email address to receive your report
- We are not responsible for delivery failures due to incorrect email addresses or spam filters
Service Level Agreement (SLA) & Delivery Timelines
We guarantee delivery within the specified timeframe based on your selected service tier:
Delivery Guarantees by Tier
Basic Title Check ($29.99)
- Guaranteed Delivery: Within 6 hours of order confirmation
- Standard Turnaround
- Includes basic ownership check, deed status, tax valuation, and property details
Standard Protection ($49.99)
- Guaranteed Delivery: Within 3 hours of order confirmation
- Express Turnaround
- Includes all Basic features plus lien check, loan balance, occupancy verification, and priority support
Platinum Audit ($89.99)
- Guaranteed Delivery: Within 1 hour of order confirmation
- Priority Express Queue
- Includes complete title search, zoning, encumbrances, instant delivery, 24/7 support, and legal document review
Important: Delivery times are measured from successful payment confirmation. Delays caused by incomplete information, payment processing issues, or external registry system maintenance are not covered by our SLA guarantee.
Non-Tangible Goods Policy
Property title verification reports are non-tangible digital goods. Due to the nature of our services:
- Once a report is delivered to your email address, the service is considered complete
- Digital products cannot be "returned" in the traditional sense
- You retain access to the delivered PDF report indefinitely
- The value of our service is in the data retrieval and compilation process, which occurs immediately upon order
Refund Eligibility
Refunds are only available under the following specific circumstances:
Eligible for Refund
- Delivery Failure: If we fail to deliver your report within the guaranteed SLA timeframe (6 hours for Basic, 3 hours for Standard, 1 hour for Platinum)
- Technical Error: If the report delivered is incomplete, corrupted, or contains significant technical errors rendering it unusable
- Duplicate Charges: If you were accidentally charged multiple times for the same order
- Service Unavailability: If public records for the submitted property jurisdiction are completely inaccessible
Not Eligible for Refund
- Change of Mind: If you simply decide you no longer need the report after ordering
- Incomplete Information: If you provided incorrect property details and the report reflects accurate data for the provided address
- Public Record Accuracy: If you are dissatisfied with the content of public records (we report what is officially on file)
- Email Delivery Issues: If delivery failed due to incorrect email address, full inbox, or spam filters on your end
- Delayed by User: If delivery was delayed due to incomplete information provided during checkout
- Legal Decisions: If you made a property decision based on report content and later regretted it
Refund Request Process
To request a refund, you must:
- Contact our support team at info@globaltitlecheck.com within 7 days of the original order date
- Provide your order reference number
- Clearly state the reason for your refund request
- Provide evidence supporting your claim (e.g., delivery confirmation, error screenshots)
- Allow 5-10 business days for refund processing
Refund requests are reviewed on a case-by-case basis. Approval is at the sole discretion of Global Title Check management. Response time: Within 2-4 hours during business hours.
Refund Method
Approved refunds will be processed using the original payment method:
- Credit/Debit Card: Refunded to the original card used for purchase (may take 5-10 business days to appear on your statement)
- PayPal: Refunded to the original PayPal account (typically within 3-5 business days)
- Apple Pay / Google Pay: Refunded through the original payment processor
Partial Refunds & Credits
In certain circumstances, we may offer partial refunds or service credits instead of full refunds:
- If a report is delivered but contains minor errors that can be corrected, we may offer a corrected report at no additional charge
- If delivery is slightly delayed but within a reasonable timeframe beyond SLA, we may offer a partial refund or service credit
- If you upgrade to a higher tier after ordering, we may apply a credit toward the upgrade
Order Cancellations
Orders may be cancelled under the following conditions:
- Before Processing: If you request cancellation before we begin processing your order (typically within 15 minutes of purchase)
- After Processing: Once processing has begun, cancellation is not available as the service is already being performed
Exceptions & Special Circumstances
Global Title Check reserves the right to make exceptions to this policy in cases of:
- System-wide technical failures affecting multiple customers
- Extraordinary circumstances beyond our control
- Customer service issues where we failed to meet reasonable expectations
Policy Changes
We reserve the right to modify this Refund & Delivery Policy at any time. Changes will be posted on our website with an updated "Last Updated" date. Your continued use of our services after policy changes constitutes acceptance of the updated terms.